Support

If you have a question, an idea or a problem with Ula, write to us. We read every message and usually reply within 1-2 business days.

Contact us

• General support: [email protected]
• Privacy and personal data requests: [email protected]

If you're reporting a problem, it helps to include your phone model, the app version (shown in Settings) and a short description of what happened.

Report or block a user

If someone makes you uncomfortable, you can report or block them right away in the app:

1. Find the person's profile card on the venue wall.
2. Tap the three dots on the card.
3. Choose Report User or Block user.

Once you block someone, neither of you sees the other on any venue wall and neither can send the other an approach. They are not notified. You can unblock them in Settings.

Our team reviews reports within 24 hours and restricts or closes the account when needed. If you can't use the app, you can also email your report to [email protected]. If you are in immediate danger, call your local emergency number first.

Delete your account

You can delete your account in the app with Delete account at the bottom of Settings. To delete it without the app, and to see what is deleted, read Delete account.

Frequently asked questions

The FAQ answers questions like how Ula works, who can see where you are and when your contact details are shared. There is a more detailed FAQ inside the app, under Settings.

Legal

Ula is operated by Workouse Ltd. Şti. See the Privacy Policy and Terms for details.